Refund policy
Returns
You must carefully package the product, and send the product with its proof of purchase to Myos Corp at address below. We must physically receive the return within 30 days after you notify us. Upon our receipt of the return, we will send you a replacement new product via standard shipping free of charge. We do not currently offer expedited shipping on replacement products.
We reserve the right, at our sole discretion, to reject any return that does not comply with the requirements as set forth in this Return Policy.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at info@myosvet.com. Please note that returns will need to be sent to the following address:
45 Horsehill Road, Suite 105A, Cedar Knolls NJ 07927, United States
You can always contact us for any return question at info@myosvet.com.
Damages and issues
We want you to be fully satisfied with your purchase of Myos Pet Products. If you have received a product purchased from Myosvet.com that has been damaged in transit, we will replace it with a new product at no cost to you.
If you receive an item that has been damaged during transit, please contact us as soon as possible at info@myosvet.com or call 973-509-0444. Please examine each shipment of product carefully and contact us within 20 business days of receipt. Photos may be requested.
Exceptions / non-returnable items
To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase, or the email you ordered with.
Unfortunately, we cannot accept returns on opened product, sale items, or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@myosvet.com.
Capstar Money Back Guarantee
PETIQ 60 Day Money Back Satisfaction Guarantee:
PETIQ stands behind its products and quality controls. If for any reason you or your pet is not satisfied with a PETIQ product that you purchased from one of our authorized sellers, we’ll gladly provide you with a replacement product or refund within 60 days of the date of purchase (the “Guarantee”). Please note that because PETIQ is unable to control the quality of our products sold by unauthorized sellers, the Guarantee is not available for products purchased from unauthorized sellers online or in-store. The Guarantee is also limited to the original, end-user purchaser.
How to Claim the Guarantee:
To submit a Guarantee request, please contact PETIQ Product Customer Service at 1 (800) 224-7387 and follow the prompts provided. Please have information available regarding where, when, and from whom you purchased your product. Once our Customer Service team verifies your eligibility to claim the Guarantee, the team will provide you with details on how to email or mail in a proof of purchase (original receipt or invoice) and the physical UPC code of your PETIQ product. If you choose to send via mail, the proof of purchase must be postmarked within 60 days of purchase. Please note that you are responsible for costs incurred in mailing your proof of purchase and physical UPC code.
PETIQ Guarantee Guidelines:
PETIQ reserves the right to verify information, to require a valid proof of purchase, and to deny Guarantee requests in its discretion if PETIQ determines that a customer is abusing the Guarantee or has engaged in fraud. If you have any questions regarding whether a seller is an authorized PETIQ seller, please contact PETIQ Product Customer Service at 1 (800) 224-7387. If you are shopping on Amazon, please note that the only authorized Amazon marketplace sellers are "Amazon.com" and "PETIQ". PETIQ has not authorized any other online marketplace sellers on Amazon or other online marketplaces.